Warranty & Certification

In order to get you the best shopping experience, CINIER PARIS will provide the most complete service for your order.

Warranty

The warranty starts on the date the product is invoiced.

The warranty covers either the repair or the exchange for a complete new product.

The warranty does not cover any cost of dismounting and reinstallation of the product found defective.

CINIER has an international insurance policy against any liability and damage caused to a third party.

The liability insurance is understood to cover any claim arising from a malfunction of the product itself .

This General liability insurance can in no circumstance cover any damage resulting from a faulty installation on the part of the installer or a faulty operation on the part of the end user.

All products have a guarantee.
The warranty service varies depending on the product.

  • Greenor® Fan Coil
    • 5 YEARS warranty on the heating and cooling elements (Coil in copper/aluminum).
    • 7 YEARS warranty on the Stone panel with exception of any damage and/or breakage caused
      by any party other than Cinier.
    • 10 YEARS warranty on the metallic Frame.
    • 2 YEARS on the electric components: electronic regulation, bypass valves, electric fans.

     

    Please note the fans, made in Germany by EBM PAPST, have a life time of 9 to 11 years depending
    on the conditions of use. Copy of the tests report to support this life time is available to customers
    upon request.

  • Radiators and towel warmers electric
    • 5 YEARS warranty on the heating element and on the Olycale Stone panel with exception of any
      damage and/or breakage caused by any part other Cinier.
    • 2 YEARS on the electric components: thermostats.
  • Radiators and towel warmers hydronic
    • 5 YEARS warranty.

Certification

For your confidence in our products and services, CINIER assures you that:

All products have passed professional certification and are equipped with declarations.

( Click for declarations )

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